Terms Page

BLUE PALM BACALAR HOTEL
TERMS & CONDITIONS OF STAY

GENERAL TERMS
By making a reservation with Blue Palm Bacalar Hotel (“the Hotel”), the person making the reservation and all registered
guests agree to the conditions applicable to their reservation and stay at the Hotel.
These conditions establish the terms of the reservation, the rules of stay, the use of Hotel facilities, and the safety and
liability provisions applicable during the guest’s visit.
Reservations made through third-party booking platforms are subject to the terms and conditions applicable to the
reservation and rate selected through the respective platform.

RESERVATIONS & OCCUPANCY
The person making the reservation and all guests must be at least 18 years old and present valid identification.
The Hotel is an adults-only property. The maximum occupancy is two adults per room.
Reservations are non-transferable. Any change to the person responsible for the reservation must be notified to and
approved by the Hotel in advance.
Only registered guests are permitted to access guest rooms. Visitors are subject to the Hotel’s visitor policy and prior authorization.
The person making the reservation is responsible for ensuring that all registered guests comply with these conditions.

PAYMENT
No prepayment is required when making a reservation through our official website.
Payment for the stay must be completed at check-in and prior to occupying the room.
Guests must present a valid photo ID and, where applicable, the credit card associated with the reservation.
Rates are quoted in Mexican Pesos (MXN) and include the taxes disclosed at the time of booking.
Any additional charges incurred during the stay must be paid before departure.

CANCELLATION & NO-SHOW
For reservations made directly through our official website:
Free cancellation is available until one day before the scheduled arrival date.
Cancellations made less than one day before arrival, as well as no-shows, will be subject to a charge equivalent to the first
night of the reservation.
Cancellation requests must be made through the contact information provided in the reservation confirmation.
Reservations made through third-party booking platforms are subject to the cancellation and no-show policies applicable to the reservation and rate selected through the respective platform.

CHECK-IN & CHECK-OUT
Check-in: From 3:00 PM
Check-out: By 12:00 PM
Guests must complete the registration process and payment before occupying the room.
Late check-out may be requested at least one day in advance and is subject to Hotel approval and availability.
When approved, late check-out is available until 2:00 PM and is subject to a charge equivalent to 35% of the applicable nightly rate.
Guests who remain in the room beyond the authorized check-out time without prior approval may be subject to additional charges, including the applicable rate for an additional night, subject to availability and applicable law.

HOTEL RULES
Guests are expected to respect the privacy, safety, and comfort of other guests, staff, and the property throughout their stay.
Visitors: For security and privacy reasons, visitors are not permitted to access guest rooms without prior authorization from the Hotel. Authorized visitors may use common areas between 10:00 AM and 7:00 PM, with a maximum of two visitors per room. The Hotel may request identification from any person entering the property and may deny access when reasonably necessary for safety, security, or guest comfort.
External Food & Beverages: Coolers, outside food, and outside beverages are not permitted on the property.
Quiet Hours: Quiet hours are from 11:00 PM to 8:00 AM. The use of speakers or sound equipment at disruptive volumes is prohibited.
Illegal Substances: The possession, use, or consumption of illegal drugs or substances is strictly prohibited anywhere on the property.
Smoking: Smoking is prohibited throughout the property, including guest rooms. A MXN $3,000 cleaning and deodorization fee will apply if smoking occurs inside a guest room. Additional charges may apply if further cleaning or restoration is required.
Pets: Pets and animals are not permitted anywhere on the property.

SWIMMING POOL
The swimming pool is available from 9:00 AM to 9:00 PM.
The pool is used at the guest’s own risk. No lifeguard service is provided.
Guests must follow all posted safety instructions and pool rules.
The Hotel shall not be liable for incidents resulting from improper use of the pool or failure to follow safety instructions, except where liability cannot legally be excluded.

BREAKFAST
Continental breakfast is included in the room rate and is served from 8:00 AM to 10:30 AM in the Hotel restaurant.

HOTEL PROPERTY & DAMAGES
Guests are responsible for any loss of or damage to Hotel property caused by themselves or members of their party through misuse, negligence, or intentional acts.
This includes furniture, fixtures, equipment, decorations, mattresses, pillows, sheets, blankets, towels, keys, and other Hotel property.
The Hotel may charge the reasonable cost of cleaning, repair, replacement, or restoration resulting from such damage or loss.
Hotel linens and towels may not be removed from the property. Towels for use at the lagoon may be requested from Reception.
Henna tattoos and other products that may permanently stain or damage linens or towels should not be used in a manner that may cause damage. Any resulting damage or permanent staining may be charged to the guest.
Guests are asked not to hang clothing or towels from windows or throw objects from windows.
A replacement charge of MXN $200 per lost room key will apply.

PERSONAL BELONGINGS & LOST PROPERTY
Guests are responsible for their personal belongings during their stay.
A safe is available in each room. Guests are encouraged to use it for valuables and important personal belongings.
The Hotel’s responsibility for lost, stolen, or damaged belongings will be determined in accordance with applicable law.
Personal belongings found on the property will be kept for up to 30 days.
The Hotel may assist in arranging the return or shipment of lost items at the owner’s expense.

PARKING
Parking is available on the property, subject to availability.
The Hotel does not provide valet parking. Guests are responsible for parking and removing their own vehicles.
The Hotel is not responsible for loss or damage to vehicles or their contents, except where liability cannot legally be
excluded.

WI-FI
Wi-Fi is provided for general use and should be used fairly, responsibly, and lawfully. The service must not be used for illegal activities, excessive bandwidth consumption, or activities that may interfere with
service for other guests.

LIABILITY & ASSUMPTION OF RISK
Guests are responsible for taking reasonable care of their own safety and personal belongings while on the Hotel premises and when using Hotel facilities or equipment.
The use of Hotel facilities and equipment, including bicycles, is at the guest’s own risk. Guests are responsible for following all safety instructions and using such facilities and equipment appropriately.
The Hotel shall not be liable for injuries, accidents, loss, or damage resulting from improper use, negligence, or failure to follow safety instructions, except where liability cannot legally be excluded.
The Hotel may recommend or assist with reservations for tours, activities, transportation, or other services provided by independent third-party providers. These services are operated by the respective providers, and the Hotel shall not be responsible for their acts, omissions, services, cancellations, injuries, losses, or damages, except where liability cannot legally be excluded.
Guests who participate in third-party activities or services do so at their own risk and are subject to the provider’s terms, conditions, and safety requirements.
Where applicable, guests may be required to sign a separate Release of Liability and Assumption of Risk before participating in certain activities or using certain equipment.

ACCESSIBILITY
The Hotel is accessible to guests using wheelchairs.
Guests with specific accessibility requirements are encouraged to contact the Hotel before arrival so that available facilities and accommodations can be confirmed.

PERSONAL DETAILS & PRIVACY
The personal information you provide as part of any booking, enquiry, or guest registration through our website or other booking platforms is treated as confidential and will only be used for purposes related to your reservation, stay, guest services, security, and applicable legal requirements.

OUR RIGHT TO CANCEL OR TERMINATE THE STAY
The Hotel reserves the right to cancel a reservation or terminate a guest’s stay in the event of a material or serious breach of these conditions, including conduct that compromises the safety, security, property, or reasonable enjoyment of the Hotel, its guests, staff, or third parties.
Any cancellation or termination will be carried out in accordance with applicable law.
Any outstanding charges, including charges resulting from damages, loss, or other amounts properly due under these conditions, shall remain payable.

COMPLAINTS & ASSISTANCE
Guests are encouraged to contact Reception or Hotel Management as soon as possible regarding any concern, complaint, or issue during their stay, so that the Hotel may have the opportunity to address it promptly.

UNFORESEEN CIRCUMSTANCES
Any situation not expressly addressed in these conditions will be handled by Hotel Management in accordance with
applicable law and with consideration for the safety, security, and reasonable enjoyment of all guests.

GOVERNING LAW
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Mexico. Nothing in these Terms & Conditions is intended to limit any rights granted to guests or consumers under applicable Mexican law.

Signing the registration form constitutes acceptance of the terms and conditions established in this document, as well as the guest’s commitment to comply with them during their stay.